Refund and Returns Policy

POSTURELATES™ REFUND POLICY

Effective Date: 6/21/26

Last Updated: 6/21/26

At Posturelates™, we are committed to providing high-quality fitness education, movement instruction, coaching, certification programs, and wellness services. By purchasing any product or service, you acknowledge that you have read, understood, and agree to this Refund Policy. This Refund Policy forms part of the Posturelates™ Terms of Service. 

1. MEMBERSHIP SUBSCRIPTIONS

Monthly memberships automatically renew each billing cycle until canceled.

Cancellation requests must be submitted at least twenty-four (24) hours before the next renewal date to avoid being charged for the following billing period.

Upon cancellation, you will continue to have access through the remainder of your current paid billing period. No partial refunds or prorated credits are provided for unused time remaining in a billing cycle.

2. MEMBERSHIP REFUND ELIGIBILITY

Refund requests for an initial membership purchase or renewal must be submitted within fourteen (14) calendar days.

Because membership provides immediate access to digital content, refunds are available only if the membership has not been materially used.

A membership is considered materially used if any of the following has occurred:

  • Any video content has been accessed, streamed, or viewed through the member’s account; 
  • Downloadable materials or digital resources have been accessed or downloaded;
  • Community features, discussion groups, or member forums have been used;
  • Coaching benefits have been accessed;
  • Live member events or classes have been attended; or
  • Any other substantial use of membership benefits has occurred.

Once a membership has been materially used, the membership benefits are considered delivered and the purchase is no longer eligible for a refund. 

Approved membership refunds, when applicable, may be subject to:

  • $5 processing fee for monthly memberships
  • $15 processing fee for annual memberships

3. ONE-TIME DIGITAL PROGRAMS

All Posturelates™ digital programs—including workout videos, online courses, downloadable guides, digital resources, and educational materials—are delivered immediately upon successful payment.

Because digital products are immediately accessible, delivered electronically, and cannot be returned, all sales of one-time digital products are final.  Access to purchased digital content constitutes confirmation that the digital product has been delivered.  

No refunds, returns, exchanges, or credits will be provided after access has been granted, including when a purchaser:

  • Changes their mind;
  • Purchases the wrong program;
  • Decides the program is not a good fit;
  • Does not complete the program;
  • Experiences a change in personal circumstances; or
  • Simply no longer wishes to use the purchased content.

Refunds may be considered only in the following circumstances: 

  • Verified duplicate purchases of the same product made solely due to a billing or processing error; 
  • Billing or payment processing errors;
  • Technical issues caused by Posturelates™ that prevent access and cannot be resolved within a reasonable period after you notify us. 
  • Other circumstances where applicable consumer protection laws require a refund.

Customers are encouraged to carefully review each program description, equipment requirements, and difficulty level before completing a purchase. Questions about any program should be directed to hello@posturelates.com before completing your purchase. 

4. LIVE COACHING SERVICES

Coaching appointments may be rescheduled with at least twenty-four (24) hours’ notice.

Missed appointments are non-refundable.

Completed coaching sessions are non-refundable.

Multi-session coaching packages may be eligible for partial refunds only for unused sessions, subject to this Refund Policy. 

5. CERTIFICATION PROGRAMS

Certification enrollment fees are non-refundable once access has been granted.

Certification materials, coursework, assessments, examinations, downloadable resources, and training content become immediately available upon enrollment.

Refunds will not be issued due to:

  • Failure to complete certification;
  • Failure to pass assessments;
  • Scheduling conflicts;
  • Career changes;
  • Personal circumstances; or
  • Dissatisfaction after accessing course materials.

6. LIVE EVENTS AND WORKSHOPS

Unless otherwise stated:

  • Registration fees are non-refundable.
  • Tickets are non-transferable.
  • No refunds will be issued for missed attendance.

Posturelates™ reserves the right to reschedule or modify live events when reasonably necessary.

7. MERCHANDISE RETURNS

Unused merchandise may be returned within fourteen (14) days of delivery.

Returned merchandise must:

  • Be unworn;
  • Be unwashed;
  • Include original tags;
  • Be in resalable condition.

Customers are responsible for return shipping costs unless otherwise required by law.

8. NON-REFUNDABLE ITEMS

The following purchases are non-refundable once delivered or accessed:

  • Digital workout programs;
  • Streaming fitness videos;
  • Downloadable resources;
  • PDF guides and educational materials;
  • Certification enrollments;
  • Completed coaching sessions;
  • Memberships that have been materially used;
  • Live event registrations;
  • Affiliate commissions already paid;
  • Gift cards;
  • Promotional offers;
  • Sale items designated as Final Sale.

9. CHARGEBACKS

If you believe you have been charged in error, please contact hello@posturelates.com before initiating a chargeback.

Fraudulent or abusive chargebacks, or chargebacks determined to be unwarranted, may result in: 

  • Immediate suspension of account access;
  • Membership termination;
  • Recovery of associated processing fees where permitted by law;
  • Collection efforts; and
  • Legal action where appropriate.

10. REFUND REQUESTS

Refund requests must be submitted to:

hello@posturelates.com

Refund requests received after the applicable refund period will not be considered unless otherwise required by applicable law. 

Please include:

  • Full name;
  • Order number;
  • Date of purchase; and
  • Reason for the request.

Posturelates™ reserves the right to investigate each request and determine eligibility in accordance with this Refund Policy. Nothing in this policy limits any rights that cannot legally be waived under applicable consumer protection laws.